cancellation-policy

General Cancellation Guidelines

  • If there is a complaint from either party, notice must be given to FOFFit within 24 hours of check-in. ([email protected])
  • FOFFit will mediate when necessary, and has the final say in all disputes.
  • Cancellation policies may be superseded by by extenuating circumstances. Please review these on the FOFFit main page. 

 

Super Flexible policy details

  • Cancel 2 days or more in advance of your trip and receive a full refund on the security deposit, accommodation, and cleaning fees.  There is no refund on the FOFFit service fee.  
  • Cancel less than 2 days in advance, there is a 50% charge on accommodation fees and a 100% refund on housekeeping and security deposits. There is no refund on the FOFFit service fee. There are no refunds beginning the day of the rental and during the rental.  Note that time zones are based on GMT+5.30. For example, if you have a rental starting on Jan 3, you must cancel by 2pm EST  on Jan 1 (GMT+5.30) or anytime before that to receive a refund. 

 

Flexible policy details

  • Cancel 7 days or more in advance of your trip and receive a full refund on the security depsoit, accommodation, and cleaning fees.    There is no refund on the FOFFit service fee. 

  • Cancel less than 7 days in advance, there is a 50% charge on accommodation fees and a 100% refund on housekeeping and security deposits. There are no refunds on the FOFFit service fee. There are also no refunds beginning the day of the rental and during the rental. Note that time zones are based on GMT+5.30. For example, if you have a rental starting on Jan 8, you must cancel before 2pm EST Jan 1 to receive a refund. 

Moderate policy details

  • Cancel 14 days or more in advance of your trip and receive a full refund on the security deposit, accommodation, and cleaning fees. There is no refund on the FOFFit service fee. 

  • Cancel less than 14 days in advance, there is a 50% charge on accommodation fees and a full refund on any security and housekeeping fees. There is no refund on the FOFFit service fee. Housekeeping and Security fees will always be refunded on cancellations. There are also no refunds beginning the day of the rental and during the rental.  Note that time zones are based on GMT+5.30. For example, if you have a rental starting on Jan 15, you must cancel before 2pm EST to receive a refund. 

Strict policy details

  • Cancel 30 days or more prior to arrival and receive a full refund on the security deposit, accommodation, and cleaning fees. There is no refund on the FOFFit service fee.  

  • Cancel less than 30 days before the rental and there is a 50% charge on accommodation fees. There is no refund on the FOFFit service fee.  Housekeeping and Security fees will always be refunded on cancellations. There are also no refunds beginning the day of the rental and during the rental. Note that time zones are based on GMT+5.30. For example, if you have a rental starting on Jan 31, you must cancel before 2pm EST on Jan 1  or anytime before that to receive a refund.